Warranty Policy
Green Hydro warranty terms applicable to products purchased through authorized channels.
Product Warranty Period
| Product Models |
Warranty Duration |
Terms & Conditions |
LED Grow Lights 120W / 240W / 350W / 450W / 550W Series |
5 Years |
1st Year: Complete warranty with free parts, repairs and shipping included.
Years 1–5: Spare part shipping is at buyer’s cost, or discounted unit exchange is available. Accessories may require extra shipping fees; product depreciation and replacement charges may apply.
|
Grow Tents |
1 Year |
1st Year: Complete warranty including free components, repairs and shipping.
Over 1 Year: The customer is liable for all after-sales related charges. Only failures caused by workmanship or raw material defects during normal usage are eligible for coverage.
|
Grow Accessories (2-Year) |
2 Years |
1st Year: Complete warranty including free parts, repairs and shipping.
2nd Year: The customer assumes all shipping fees. Full product exchange can be processed at 50–80% depreciated value.
|
Used / Open-Box Products |
1 Year |
We prioritize providing spare parts to resolve quality-related faults. Returns and exchanges are not permitted for non-quality concerns. |
What's Covered
- Failures caused by manufacturing material defects or poor workmanship during proper everyday operation.
- Green Hydro may provide free repair services or product replacements at our own discretion.
- Green Hydro covers delivery fees for any warranty returns made in Year One.
What's Excluded / Void Conditions
- Water contact, mismatched voltage, falls, disassembly and any irregular operation.
- Improper use, accidents, rough treatment, neglect, or any modifications without official approval.
- Ordinary surface wear including scuffs, dents and color fading over time.
- Damage triggered by natural disasters, force majeure or inappropriate storage.
- Units bought from non-authorised vendors or unofficial sales channels.
Geographic Scope & Transferability
- Coverage applies to customers located in the US, Canada, UK, EU and Australia only.
- This warranty is non-transferable and limited to the original buyer with authorized-channel purchases.
- Valid purchase documentation is mandatory for every warranty request.
How to Claim
Fill out the Warranty Request Form
Submit your request online or email us with order details and a description of the issue.
